25 March 2020

Covid-19 Update from Gough Transport NZ Ltd

Gough Transport NZ Ltd and our trading brands TWL, Transpecs, Gough Materials Handling, Palfinger New Zealand and Gough Industrial Solutions are closely monitoring the global outbreak of novel coronavirus (COVID-19) in what is a constantly changing environment.

With the elevation to ALERT LEVEL FOUR on Thursday 26 March we will focus on setting best practices in place to maintain essential services.

As critical providers to New Zealand’s Transport & Materials Handling industries - a number of our businesses are categorised as Essential Businesses. Our focus is to support these organisations to keep essential goods moving through the availability of essential parts and equipment.

The Essential Services we currently plan to maintain are:

  • TWL Parts Supply including our 3 warehouses
  • Transpecs Braking Team
  • Hyster Parts and Service
  • Palfinger Parts and Service

Please note that other business areas are being maintained with staff working remotely at home as per ALERT LEVEL 4 requirements.

For our customer services this will specifically involve:

  • Maintaining communications availability to customers through our phone and website communications systems. Phone or electronic communication is strongly advised.
  • Maintaining parts and equipment availability in a timely manner as best we can while ensuring maximum hygiene and social-distancing of 2 metres or more.
  • Our branches will operate for essential services only with closed doors with access only granted to trade customers in the transport, materials handling / logistics and transport services space.
  • Parts for Essential services will remain available afterhours by contacting your local branch. An example of this is a VOR (vehicle off road). Protocols and distancing will remain enforced in these transactions.

We strongly encourage customers to email or phone in orders or enquiries. We can have goods delivered directly to you saving you time and limiting risk.

See CONTACT DETAILS further below.

We are taking a wide range of precautions to prevent the potential spread of COVID-19 and to protect our employees, customers, business partners and communities.

We are committed first and foremost to the safety of our employees, contractors and business partners. Our preparedness includes closely following the Ministry of Health’s advice. 

We are continuing to review the impact of COVID-19 closely and will engage regularly with our suppliers to ensure we continue to deliver to our customers throughout the country with the least possible disruption.

At this point in time, we are not aware of any significant impact on availability from our suppliers, but we will continue to monitor the situation and update you if this changes.

Coronavirus (COVID-19):

Questions and Answers for Customers

Q. How are you responding to Coronavirus?
A. Employees and customers are advised to follow all health advice from authorities, this includes managing hygiene and may include self-isolation and restricting contact with other people as advised. For more information on COVID-19, please visit the Ministry of Health website.

Q. What is the impact on our operations, are we open as normal?
A. Our core priority is to ensure the safety of our team, customers and communities. We are currently operating as detailed above, while we continue to implement the necessary precautionary measures.

Q. Are we taking extra precautions around hygiene and cleanliness?
A. Every precaution is being taken to protect our people and business partners while maintaining our high standards of customer service. We have increased our cleaning and sanitation regimes across all work locations. All staff who can work remotely will be doing so. We ask you to communicate by phone, email or website enquiry form to support social distancing.

Q. What will the impact be on equipment, parts and services?
A. We are very aware that our valued customers are looking to stay informed and engaged on any changes in supply for the products and services we provide. So far, we are not aware of any significant impact on availability or significant disruption to our supply chain. We will continue to monitor the situation, which is fluid, and will update you if changes occur. If necessary, we will prioritise customers who supply essential services to the community, e.g. hospitals and power.

Q. I have an order for parts or equipment with you, what will be the impact?
A. At present, there are no major impacts to current orders. We are closely monitoring the situation and your sales or service representative will advise you if anything changes.

Q. Will our Field Service coverage be maintained?
A. Our Field Service teams are available as detailed above.

Q. Do I have to come into a branch and do my transactions face-to-face?
A. We have a range of online enquiry forms and telephone-based options. This is the strongly recommended method of communication:

   Use our tollfree numbers to make phone enquiries:
   TWL  -  0508 677 704
   Transpecs  -  0800 875 669
   Gough Materials Handling  -  0800 497 837
   Palfinger New Zealand  -  0800 725 346
   Gough Industrial Solutions  -  0800 367 872

   or, contact us on our normal landlines (see webpage ‘contact us’ sections).

   Use our websites enquiry forms to send electronic enquiries:
   TWL  -  https://goughtwl.co.nz/contact-us/enquiry
   Transpecs  -  https://www.goughtranspecs.co.nz/contact-us/enquiry-form/
   Gough Materials Handling  -  https://www.goughmh.co.nz/contact-us/
   Palfinger New Zealand  -  https://goughpalfinger.co.nz/contact-us/enquiry-form
   Gough Industrial Solutions  -  https://www.goughindustrial.co.nz/contact-us/enquiry-form/

   To Contact our Accounts Payable & Receivable’s Teams

   We remain open for business and we encourage our customers to access
   our services by phone, email or web enquiry form where possible.

Q. How can I get more information on this issue?
A. If you have further enquiries, please email: team.questions@goughtransport.co.nz


Please check back to this website for any updates.